FAQ

Q: How long does it take to receive my jewellery after ordering?

A: Once we receive your order, we will make it to your specifications. Because we make your piece especially for you, please allow three weeks plus delivery time to receive your item/s. 

Q: Are the gemstones natural?

A: Yes.  All gemstones and diamonds we use are natural unless stated otherwise in the individual description.

Q: What is white gold?

A: White gold is an alloy mixture of yellow gold with added metals, like platinum or palladium, to give it its white lustre look.

Q: What if the ring I ordered does not fit?

A: Not a problem. We will resize your ring once at no cost to you. Please note that postage costs will be the customer’s responsibility.

Q: What does the ‘4C’s’ mean with diamonds?

A: The ‘4C’s’ refer to the grading system used by all gemmology laboratories. They are:

  1. Cut
  2. Clarity
  3. Colour
  4. Carat weight.

Q: I don’t like the piece of jewellery I have chosen. Can I return it?

A: Yes you can! We will replace the piece of jewellery you have chosen with another choice of equal value. Please note that the original item must not have been worn or damaged. You must return it within 10 working days of receiving it. Postage is at the customer’s cost. See our returns policy here